OUR CUSTOMER FEEDBACK
I visited your City Branch shop for the first time last Friday. It
was after 6pm and as we walked downstairs we saw a young lady inside the
shop so we asked if the shop was still open, she gave us a very welcome
smile and said yes we are open until 7pm. Immediately we felt welcome in
the way she greeted us in this beautiful designed shop and from there
onward we continued to receive ongoing excellent customer service from
her. I feel the need to write to you as it becomes more and more unusual
these days to receive such genuine care and enjoyment from a sales
person, I ended buying a watch and I have just visited your website, I
will certainly tell other people about the shop and the great experience
I received. I look forward to visit this shop again.
The team at The Vault are always wonderful and (wonderfully) efficient. Whether I want to get something for myself or a present for friends/family, The Vault is always my first stop. This time was no exception, it didn't take me long to find a gift for a friend! Gift wrapped and delivered to their door! Thank you! I'll be in this weekend for another birthday gift search :)
you so much for the most outstanding service I’ve ever experienced!!! I
knew when I ordered this for my son for Christmas that it wouldn’t make
it to us on time – but it did. I received my parcel the day after I
ordered it which was two days before Christmas AND you even gift wrapped
Thank you once again for our small "Christmas miracle”.
"The customer service your team have provided is
outstanding and I really appreciate them making this possible
since I am leaving for overseas on Monday.
Thank you again and Merry Christmas to you all.
I’ve been meaning to email you to thank you and the staff at The Vault for
the amazing service I received when I completed an order online recently.
The communication regarding sizes and colours was faultless and the
wrapping and labelling and packaging was impeccable.
Thank you for such fantastic service during this frantic time of the
You guys are fantastic .. thanks so much – my on-line order arrived quickly, perfectly, and the wrapping looks amazing.
WOW – you deserve some kind of award ! I will spread the word!
Thanks so much Penelope. What a swift and efficient process you have!
I just wanted to acknowledge the excellent and customer focused service provided by Drita. She exceeded my expectations by firstly wrapping my presents, and then bubble wrapping and finally covering with cardboard as the gift was being sent to Melbourne, Australia. Drita truly understands what excellent customer service is and I wanted to acknowledge how amazing my experience was because of her. Thank you
Karyn Hill (2014)
*****Once again thanks for the excellent service and product, the
little personal note attached and packaging. I now have 7 of these fantail
pendants from you so think I have finally reached my quota! Heaven forgive
if I ever get loose in your shop! Lovely thought though.
I'm wearing my gorgeous element earrings. Thank you for your amazing service.
I just want to thank you very much for the outstanding service I received recently; particularly in arranging delivery of this gift to my family in the UK. Everybody I communicated with was so helpful and made it all so easy. The present was gorgeously wrapped (I saw it on Skype) and my parents are thrilled with the beautiful birdsong clock. Many thanks!
I just wanted to write to say thank you so much for the speedy service and beautifully wrapped gifts that I ordered from you. I couldn't be happier!
I just wanted to write you a quick note to say thank you so much for the fantastic service you provide. I am a kiwi living in Australia and regularly use your online shop to buy gifts for my family back in New Zealand. Every experience I've had with you guys has been positive. You respond quickly, you do gift wrapping, shipping is free, your products are beautiful and I can still support kiwi artists - why would I bother to shop anywhere else? In fact my husband has got his kiwi colleagues buying their gifts from your online store as well. The only sad thing is I no longer get to browse in your beautiful store on Plimmer Steps!
Thanks again, and keep up the fantastic work.
"Just wanted to say what wonderful service I received from you at The Vault. I've bought from other NZ retailers before, but must say your efficiency eclipsed them all. Loved the earrings too (and no postage costs was a lovely bonus). Will look forward to trading with you again."
"I have just received my parcel ordered yesterday, with free delivery and gift wrapping. A lovely little personal thanks note with it.
I am blown away by your service. I will tell all of my friends how great you are and have already told all of the office ladies.
I always visit your shop when in Wellington and love your range which prompted me to look at The Vault online. Many, many thanks."
"Thank you for the beautifully wrapped NZ bird wall clock purchased for my mother. (She actually spoke more about the wrapping and ribbon than of the clock!?) The wrapping and ribbon have been carefully stored away for another special occasion (i.e. grand children) and the clock is hourly appreciated!."
Tim (2013)"This is my favourite shop of all time, I absolutely love The Vault and this is where my friends and family shop for me."
Kel Douglas - Waiheke Island (2013)
"The 2 beaded purses that you posted to me have arrived safely. They are very sweet! Many thanks for your efficient & prompt service.It was the 1st time I have made any online purchase of this nature & I am so pleased it was so easy!"
Judith (Australia) 2013
"Thanks for sorting this out. This is an excellent service and I will definitely use The Vault again for gifts. "
Jenny - February 2013
"I have just received my cards I ordered only 3 hours ago. Thank you so much Auckland and Wellington branch for your fantastic service and particularly the lady (sorry I didn't catch your name) at the Auckland branch for getting it to me, I really appreciate it!!!! "
Terri - February 2013
"Details are all good , thanks so much for your prompt action. Fabulous service! Have a lovely day."
"Thanks very much! Love your store and especially liked the hand written note in the package! Keep up the great service!"
Shevonne January 2013
"I have just experienced the best customer service from all at The Vault. The website is easy to use and you receive notifications as to when your order has been shipped.Not only did the item ordered arrive on the next working day but it was beautifully gift wrapped, and ready for me to send abroad.It was so unique and well crafted that I ordered another three the next day (including one for myself !)It made on-line Christmas shopping a breeze – thank you !"
December 2012 (Auckland).*****
"Thank you so much for letting me know and especially for Vault's willingness to go above and beyond for us with the delivery. It is nice to see that this sort of excellent customer service still exists and we really appreciate it. Wishing you all the best for the holiday season."
"Just reading the recent news item about poor customer service in NZ, and thinking how it does not apply to your Wellington store - friendly staff and great service."
November 2012 (Wellington)