At The Vault we value our customers privacy. Your privacy is extremely important to us. We understand the importance of having a secure website and a strict privacy policy to protect our customers personal information. To do this we take all reasonable precautions and only use safe and secure services.


When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we acknowledge that you consent to us collecting this information and we’ll only use it for that specific reason.

By using The Vault’s website you consent to the collection, use and disclosure of the information you provide to us online as disclosed in this privacy policy.

Online Payments

We use a secure online payment service from DPS to process your website orders. We do not collect or have access to your credit card information when purchasing through our website. By using this service it means we’re able to offer our customers a safe shopping experience.

Email Marketing

Our customer database is hosted by a secure third party. We use this service to keep our customers informed about "New Arrivals” at The Vault, our artists and events happening in store. With your permission, we may send you emails. It is a safe and secure "Opt in” and if you ever decide to "Opt out” there is an "unsubscribe" link at the bottom of each email. Once you unsubscribe your details are gone from our third party list.


Our website uses cookies. Cookies are a small piece of data that are stored on a user’s computer after browsing a website. The use of cookies helps us provide our customer’s with the best shopping experience. It remembers your browsing history and keeps track of all your items in your shopping cart. It can also help us improve our services, process your order, send emails to confirm your order status and send you track n’ trace information.

If you have any questions please contact us on