RETURNS AND EXCHANGE POLICY


NO QUESTIONS ASKED RETURN AND REFUND POLICY FOR INTERNET PURCHASES


Consumer law in New Zealand does not require retailers to refund goods if customers
change their minds We apply this in our stores and offer an exchange only. However all
Vault internet purchases may be returned if you are not happy with the quality, or the
item is not what you expected. Note ! This only applies to items that feature on our
website and have been purchased on-line, or by phone, fax or email (i.e. the customer has
not had a chance to touch and view the item).

So…. merchandise that has been purchased on-line that is in perfect condition,
accompanied by an original Vault sales receipt may be returned within 21 days of
purchase just one time for an exchange, store credit or refund in the form of the
original payment.

Merchandise without an original Vault sales receipt may be exchanged if you have the
relevant Vault exchange card but may not be returned and refunded.
We send out exchange cards for all on-line sales.

As many of our products are purchased as gifts we try to be very flexible with exchange
time frames so please discuss your needs with our staff if you are outside the 21-day
on-line exchange time frame.

Damaged merchandise will not be accepted for exchange, return or refund.
If you are outside New Zealand and wish to return an item, please email us to discuss as
the time frames need to be longer.




RETURNS AND EXCHANGE POLICY

Consumer law in New Zealand does not require retailers to refund goods if customers change their minds We apply this in our stores and offer an exchange only. However all Vault internet purchases may be returned if you are not happy with the quality, or the item is not what you expected. Note ! This only applies to items that feature on our website and have been purchased on-line, or by phone, fax or email (i.e. the customer has not had a chance to touch and view the item).

So…. merchandise that has been purchased on-line that is in perfect condition, accompanied by an original Vault sales receipt may be returned within 21 days of purchase just one time for an exchange, store credit or refund in the form of the original payment.

Merchandise without an original Vault sales receipt may be exchanged if you have the relevant Vault exchange card but may not be returned and refunded. We send out exchange cards for all on-line sales.

As many of our products are purchased as gifts we try to be very flexible with exchange time frames so please discuss your needs with our staff if you are outside the 21-day on-line exchange time frame.

Damaged merchandise will not be accepted for exchange, return or refund. If you are outside New Zealand and wish to return an item, please email us to discuss as the time frames need to be longer.

GIFT CARDS

If you need a card written on your behalf let us know either in the notes at check out or by email to our Wellington store what words you would like written and what style of card you are after. Please see our most popular cards in our Cards category. Average price is $6 or $2 for a small card. See our CARDS category.

SPECIAL CUSTOMER CARD

This is great! We offer a loyalty card system that we call The Vault Special Customer Card. You receive a stamp for every $ 50 you spend with us and when you have 10 stamps you receive a $ 50 gift voucher. There is no expiry. If your on-line purchase is above $50 then you will automatically be sent a card. If you already have a card we can combine your cards next time you are in store.